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We are proud of the feedback we often get from our leaseholders, clients and industry suppliers.

High standard of excellence

MLM have been excellent at focussing our needs and making our lives easier with their approach to management of our asset. They have been open with us throughout this process and their foresight and vision into the potential of the block has given us confidence that improvements are achievable, even within a limited time frame. Throughout our period of working with MLM, they have discussed their strategic vision of how the site should operate and guided us through all the necessary steps in setting up our governance and management issues extremely well.

MLM fulfil their financial, operational and maintenance responsibilities to a high standard of excellence.

Zoe Fox, Director of Transgain, (Freehold company for Mapesbury Court)

Open and transparent

MLM handle the collection, disbursement, management and accounting of Service Charge funds well and MLM publishes the agreed service charge budget and the service charge accounts to all Members on an annual basis and take the trouble to explain the major items to resident/owners in a manner that is understandable to the “ Lay person”. They operate in a very open and transparent manner , for example hosting members of the residents committee to MLM’s head office to meet finance personnel and show how the budget and accounts are put together and the operational and control environment around financial matters. They have also shown that they are constantly looking forward in their management of the site , through encouragement of an adequate sinking fund, getting the residents to consider future requirements e.g. boiler replacement etc.

Mary Phibbs On behalf of the P&B Residents Management Committee


I always describe MLM as a family to candidates, because that’s exactly what they are. It’s very clear they value their staff and reward hard work, encouraging them to work as one team. Not only do they invest heavily in their staff, their career development and actually show they care, but they provide a positive, supportive, engaging work environment. I believe MLM to be a leader in office innovation and creating a fun, open office environment. As a team, they formed their “company values” and I think this proves the extent MLM go to involve their team and make them feel a part of the MLM journey.

Zoe Southwell, Client Development Manager, Block Recruit

Exceeded the requirements

MLM has consistently performed well and often exceeded the requirements in many areas of the audit and in particular the environmental management area of the audit. In the most recent audit, July 2017, MLM achieved and overall rating of ‘Good’ with a score of 84%, with a score of 96% in Health and Safety Management and with a score of 92% in the area of Environmental Management, which includes questions in the areas of waste reduction, recycling, energy and water usage, monitoring and reduction. Overall, the health, safety and environmental management of MLM is of a particularly high standard and the leadership of the organisation indicates their commitment to high standards of health, safety and environmental management.

Tony Murphy, Former Director of Health and Safety, Grainger PLC


We have been using Michael Laurie Magar to manage all of our developments since 2003. Their professionalism, knowledge and assistance in setting up service charges, dealing with the solicitors in setting the leases and handing over new developments has been invaluable.

Steven Goldstone, Managing Director, Cube Developments.

Safety is at the top of their agenda

4site have had the pleasure of working with MLM as their health, safety and fire consultancy service for a number of years. As part of our service and at MLMs request we provide regular technical support sessions and training for property managers. What is clear is how seriously MLM take health and safety, and the professionalism all staff show when handling health and safety issues arising in their blocks. It is often an overused phrase to say that safety is a company’s top priority, but MLM certainly make it their business to ensure that safety is at the top of their agenda. I have personally delivered health, safety and fire training at MLM and was struck by the enthusiasm, interest and diligence demonstrated by staff, a clear indication of the positive health and safety culture embedded within this forward-looking property management company.

Dr Shaun Lundy, Health & Safety Expert