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Testimonials

We are proud of the feedback we often get from our leaseholders, clients and industry suppliers.

Ability to Navigate Complex Challenges

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MLM has demonstrated responsiveness to stakeholders and has successfully tackled some of the scheme’s most challenging aspects. Their professional, well trained team, particularly the onsite staff, represents them exceptionally well to leaseholders and residents alike. We are extremely pleased with their performance, in-depth knowledge of our scheme, and their ability to navigate complex challenges.

Bode Developments – Archway

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Open and transparent

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MLM handle the collection, disbursement, management and accounting of Service Charge funds well and MLM publishes the agreed service charge budget and the service charge accounts to all Members on an annual basis and take the trouble to explain the major items to resident/owners in a manner that is understandable to the “Lay person”. They operate in a very open and transparent manner, for example hosting members of the residents committee to MLM’s head office to meet finance personnel and show how the budget and accounts are put together and the operational and control environment around financial matters. They have also shown that they are constantly looking forward in their management of the site, through encouragement of an adequate sinking fund, getting the residents to consider future requirements e.g. boiler replacement etc.

Mary Phibbs On behalf of the P&B Residents Management Committee

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Family

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I always describe MLM as a family to candidates, because that’s exactly what they are. It’s very clear they value their staff and reward hard work, encouraging them to work as one team. Not only do they invest heavily in their staff, their career development and actually show they care, but they provide a positive, supportive, engaging work environment. I believe MLM to be a leader in office innovation and creating a fun, open office environment. As a team, they formed their “company values” and I think this proves the extent MLM go to involve their team and make them feel a part of the MLM journey.

Zoe Southwell, Client Development Manager, Connectus

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Personal Service

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We changed managing agents to MLM from another company in 2024 after a careful evaluation process with other competitors. So far, I am delighted with everything. The handover was smooth. MLM have been approachable, and they take our calls and reply to emails quickly and efficiently.

Equally importantly, MLM have been decisive in how they set the budget and manage the building, and we have regular directors meetings with them. MLM went the extra mile to set up a “meet and greet” day with the leaseholders and residents to listen and action any concerns.

Above all it has been the personal service at MLM which has stood out and I have been very impressed so far. Long may it continue.

Andy Pictairn, Director of Marble Arch Apartments RTM Company Ltd

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Safety is at the top of their agenda

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Tetra Consulting have had the pleasure of working with MLM as their health, safety and fire consultancy service for a number of years. As part of our service and at MLMs request we provide regular technical support sessions and training for property managers. What is clear is how seriously MLM take health and safety, and the professionalism all staff show when handling health and safety issues arising in their blocks. It is often an overused phrase to say that safety is a company’s top priority, but MLM certainly make it their business to ensure that safety is at the top of their agenda. I have personally delivered health, safety and fire training at MLM and was struck by the enthusiasm, interest and diligence demonstrated by staff, a clear indication of the positive health and safety culture embedded within this forward-looking property management company.

Dr Shaun Lundy, Health & Safety Expert, Tetra Consulting

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