MLM achieve ARMA Q accreditation



MLM are thrilled to announce that we have achieved accreditation to ARMA-Q, the new regulatory regime for residential leasehold managing agents. Our accreditation demonstrates our commitment to providing the highest standards and best practice in property management.

Whilst MLM already operates all the embodiment of the ARMA-Q regime in its day to day practice, it is good that there is a bespoke recognised industry standard. From January 2015 Leaseholders who use an ARMA-Q accredited managing agent to manage their property will be guaranteed a number of safeguards including:

  • Higher professional standards and levels of customer care
  • A transparent and open service
  • Access to an independent regulatory panel

To achieve accreditation, managing agents must demonstrate that they comply with over 160 rigorous industry standards. It’s the first time such measures have been introduced for agents in England and Wales.

ARMA-Q will allow those that abuse tight regulation and provide inconsistent service levels to be weeded and membership of ARMA-Q signifies a healthy minimum standard and introduces a level of accountability in what has up until now been mostly unregulated.

Michael Jacobs Managing Director at MLM, said:

”I am delighted that MLM are part of ARMA-Q accreditation which only reinforces our commitment in being leading professionals within our industry. Providing a professional, regulated and transparent management service dedicated to Residential Block Management compliments our Chartered Surveying status and reinforces our commitment to providing an ever better service for our clients and customers. I believe this will have a hugely beneficial impact in how the whole leasehold management sector is perceived and received in the future”.

ARMA’s chief executive Michelle Banks commented:

”From 2015 anyone appointing an ARMA-Q agent to manage their property can have peace of mind that they conform to high standards, are bound by a consumer charter and are regulated independently. ARMA-Q accreditation is voluntary – managing agents don’t have to sign up. So those that do are showing a clear commitment to providing the best service.”

Find out more about ARMA-Q at:

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